Cancellation Returns and Refund - Radiant - Apple Authorised Reseller (India)
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Cancellation Policy 

We believe in helping our customers as far as possible, our staff goes above and beyond to help and understand customer’s problem. Therefore, we created a very liberal cancellation policy. Cancellation will be easy if the shipment is not yet made for the order. 

 

Unfortunately, we won’t be able to entertain cancellation of orders placed under the same day delivery. Also, orders received on special occasions and with special offers like on Holi, Diwali, Pongal, Valentine’s day, Republic and Independence Day, etc. won’t be possible as these are limited offers and are fulfilled for only selected customers.  

 

Return and Refund Policy 

We personally make sure that each product that we procure, and sell is of the best quality.  To further ensure that all products reach you in best conditions we have partnered with Bluedart and Delhivery.  

 

In rare event where you might have received a package which is not in good condition, you must not accept it and should call us immediately, so we can arrange a new shipment for you.  

 

Though extremely rare and unlikely, in any event whereby everything seemed to be fine, but you still receive a product that does not work, i.e. the product has a manufacturing defect. In those unfortunate cases, you will have to visit the Apple Authorised Service Provider for further support. As we will be unable to return the product once it has been delivered to you. 

 

As we mentioned earlier, our team goes above and beyond to understand you and make you happy. Though some scenarios are not under our control and we are also governed by the policies of Apple India. We would always like to know if you experienced an issue with your order, and if possible, we may make an exception and provide you with an alternative. But that would all be on case by case basis and all receipts of Damaged/Defective products need to be notified to us within 48 hours of delivery. 

 

 

Refunds  

Refunds are possible in the following cases: 

  1. Cancellation of an order prior to Invoicing/shipment.(Not applicable for Orders with Cashback.)
  2. Where the customer was not available at the time of delivery attempts or refused to collect the delivery, with an exception to scenarios mentioned above. 

 

For case 2, refund will be processes after we receive back the product, and 3% restocking fee maybe levied. This fee is determined by using multiple factors, which accounts for, but is not limited to our shipping, administrative, and product reorder projections. 

 

All refunds will be processed to the original mode of payment used by the customer while placing the order. Please note it may take up-to 7 working days for the refund to reflect in your accounts, after it is processed.